November 28, 2011 -
Equitable Life of Canada® just made submitting Health
and Dental claims a lot easier and faster by developing the
downloadable and free Equitable EZClaim™ Mobile App for
devices. EZClaim for Apple wireless devices will follow
"We want to provide our Plan Members choice in how they submit
their Health and Dental claims to us," says Karen Mason, Senior
Vice President, Group - Equitable Life of Canada. "More and more of
our Plan Members are using smartphones and the introduction of
EZClaim was in direct response to this trend."
In fact, according to a March 2011 survey conducted
by Quorus Consulting for the Canadian Wireless
Telecommunications Association, one out of three Canadian mobile
phone users have a smartphone. Statistics Canada also estimates
that 78 per cent of Canadian households have a mobile phone, up
four per cent from two years earlier.
"Canadians are using their smartphones for everything
from email to banking," explains Greg Moore, Director - Group
Business Technology. "That is why we are now providing our Plan
Members with the opportunity to submit their Health and Dental
claims in a way that is easy and familiar to them and their
"Equitable Life believes in providing choice and a positive
customer service experience," adds Norma Crouse, Assistant Vice
President - Group Claims. "As our Plan Members and client
expectations change, we have the technology and commitment to
change with and for them."
Electronically submitted claims reduce potential mail delays and
the chances of having to decipher hand writing or smudged faxes.
These claims are paid faster, meaning Plan Members get their
payments more quickly.
"Plan Members can submit Health and Dental claims electronically
and 98 percent of them are processed within one day" says Crouse.
"With EZClaim, submitting claims and receipts is even
easier and continues to ensure accurate and efficient claims
About Equitable Life of Canada
Since 1920, customers have been depending on Equitable Life of
Canada for financial protection. As one of the largest mutual life
insurance companies in Canada, Equitable Life® is
dedicated solely to its policyholders. Everything we do is focused
on providing them with personalized service, security and
wellbeing. Through partnerships with Managing General Agencies and
Advisors, Equitable Life offers a wide selection of competitive
Individual Life and Health, Savings and Retirement and Group
Benefits products to meet a range of financial planning and health
Media Relations Contact
Director, Group Marketing
Direct Line: 519.904.8090
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