At Equitable, we focus on our clients. Now, we're creating an even better benefits experience for you. We're transforming the benefits experience so that it's intuitive, simple and meets your needs.
To start, we're updating the log-in process on EquitableHealth.ca and our mobile app, Equitable EZClaim. The following questions and answers further explain these changes – and the benefits to you.
Why are you changing the way I log into my account on EquitableHealth.ca?
At Equitable, we are committed to protecting your personal information. By introducing new digital controls, we’re taking our robust cybersecurity measures to the next level to continue protecting your personal data.
What’s changing?
You will use your email address saved to your user profile and current password to log in. Your username will no longer work.
When will this change take place?
Changes to the log in process will take effect in June 2025.
How do I check what email address is saved to my user profile on equitablehealth.ca?
It’s easy – simply:
- log into equitablehealth.ca,
- click ‘My Information’ in the top menu, and
- select ‘User profile’ on the drop-down menu.
Will I still need my password to log into my account?
Yes, you will still use your current password to log in, along with your email address. If you can’t remember your password, you can click ‘Forgot password’ on the log in page. You will be prompted to change your password using our new password requirements. For example, you must ensure your new password is at least 16 characters in length.
Why does my new password have to be so long?
Passwords are used to help protect your account access and personal information. A password should be easy for you to memorize but difficult for others to guess.
We recommend the following when setting your password:
- Consider adopting a phrase that’s easy to remember.
- Do not write your password down. But if you do, make sure it’s hidden in a safe place and that you’re the only one who understands its meaning.
- Do not store your password in your browser's memory if you use a public or shared computer.
- Do not share your password with anyone. Please note: Equitable will never contact you to request your password.
I share my email address with someone else. Will we both be able to use the same email to log into our Equitablehealth.ca accounts?
No. For security reasons, everyone must use a unique email address to access their account. That means the same address cannot be used by more than one person to log in.
If you share an email address to log in, please update your address by:
- logging into equitablehealth.ca,
- clicking ‘My Information’ in the top menu,
- selecting ‘User profile’ on the drop-down menu,
- clicking ‘edit,’ and
- adding and saving a new email address in the on-screen fields.
Please note, we will use the email address you save to your user profile to send you future emails.
I am an advisor and a plan administrator. Will I be able to use the same email address to log into both my accounts?
Yes, you will be able to access both accounts using the same email address and password.
I am either an advisor or a plan administrator, as well as a plan member. Will I be able to use the same email address to log in to both of my equitablehealth.ca accounts?
For security reasons, you need to use a unique email address and password to access your plan member account. That means you must use a different email address to log into each account.
You may want to consider using your personal email address to log into your plan member account, and your work email address to log into your business-related account.
You can check and update the email address saved to your user profile in each account by:
- logging into equitablehealth.ca,
- clicking ‘My Information’ in the top menu, and
- selecting ‘User profile’ on the drop-down menu.
Share your feedback
Questions or comments on our Effortless transformation? Send us a message. Your feedback will help shape the future of Effortless at Equitable.
