Group Benefits with Equitable
A better benefits experience
At Equitable, we do things a little differently and a lot more personally. Whether you’re a small business, or have offices nation-wide, we understand that your organization is unique.
Our group benefits solutions
High marks from group advisors
In a 2022 survey of more than 130 group consultants, brokers, and third-party administrators[1], Equitable ranked first among major Canadian insurers in relationship management and operational management. We ranked second for technology and underwriting and claims management.
[1] 2022 NMG Group Benefits Study
Service is our business
Great service is what we do best. You get a dedicated service team – access to knowledgeable people who can answer your questions quickly.
We resolve most plan member questions about their benefits coverage in just one call. When your plan member calls us with a question, we’re there for them. We treat each caller as an individual, not a transaction. We take the time to listen and understand their questions, and we explain their benefits coverage in terms they understand.
Our tools and technology
Online Plan Member Enrolment (OPME)
Our Online Plan Member Enrolment (OPME) tool simplifies the experience of onboarding a new benefits plan, for both plan administrators and plan members. It’s available at no additional cost for Equitable group benefits plans.
During enrolment, plan members receive their own personal emails with enrolment reminders and instructors, reducing the workload for plan administrators.
Equitable EZClaim
Our electronic claims submission tool, Equitable EZClaim®, allows plan members to submit their claims through our secure web portal or mobile app, resulting in faster claims payments.
EquitableHealth.ca
Our EquitableHealth.ca® web portal gives plan administrators secure online access to make real-time change to their group information. Plan members also have access to upload documents and review their coverage and claims.
Keeping your plan affordable, predictable and sustainable
We work hard to control costs so you can provide your employees with the health coverage they need.
- Fraud detection and prevention: Health benefits fraud can lead to increased premiums. Our Investigative Claims Unit protects your plan by using Artificial Intelligence, along with skilled investigators, to scour claims data and audit suspicious activity.
- Drug plan management: Our in-house pharmacy experts help us implement smart controls to proactively manage the risks from high-cost drugs.
- Disability management: Our dedicated disability specialists actively manage claims and tailor return-to-work solutions to fit the employee and the employer.
