Contact an independent third party

If you remain dissatisfied with the resolution of your complaint after following the Complaints Process, you may contact:

The OmbudService for Life and Health Insurance (OLHI)

OLHI is a free, fast, independent, and impartial alternative dispute resolution public service for Canadian life and health insurance consumers.

The OmbudService for Life and Health Insurance
2 Bloor Street West, Suite 700
Toronto, Ontario
M4W 3E2

Toll Free (Canada wide): 1-888-295-8112
Toll Free (Quebec): 1-866-582-2088
Website: olhi.ca

Autorité des marchés financiers (AMF) – Quebec residents only

The AMF is a regulatory body established by the provincial government of Quebec. Quebec residents are encouraged to visit the AMF’s website where that can file a complaint using the Complaint Form or request that their file be transferred by filling out the Form to Request the Transfer of a File.

Autorité des marchés financiers
Direction des plaintes et de l’indemnisation
Place de la Cité, tour Cominar
2640, boulevard Laurier, bureau 400
Québec (Québec)
G1V 5C1

Telephone (Montréal): 514-395-0337
Telephone (Québec City): 418-525-0337
Telephone (Toll Free): 1-877-525-0337

Financial and Consumer Affairs Authority of Saskatchewan (FCAA) – Saskatchewan residents only

The FCAA protects consumer and public interests and supports economic well-being through responsive marketplace regulation. They protect Saskatchewan consumers by regulating financial products and service providers in an effective, efficient and balanced manner.

Financial and Consumer Affairs Authority of Saskatchewan
4th Floor, 2365 Albert Street
Regina SK
S4P 4K1

Telephone: 306-787-5645
Email: fcaa@gov.sk.ca

If you have a complaint about Equitable’s Complaints Process, you may contact:

The Financial Consumer Agency of Canada (FCAC)

The FCAC is an independent government body that supervises federally regulated entities, including insurance companies. The role of the FCAC is to ensure that these entities comply with Consumer Provisions, including complaint handling obligations; however, they do not provide compensation or intervene in individual disputes.

The Financial Consumer Agency of Canada
427 Laurier Avenue West, 5th Floor
Ottawa, ON
K1R 1B9

Telephone (English): 1-866-461-3222
Telephone (French): 1-866-461-2232
Website: fcac-acfc.gc.ca