Contact an external regulator

You may also choose to have your complaint reviewed by an external resource if you’re still not satisfied with the response. 

For Quebec residents

For each complaint, we’ll create a record for the processing of your complaint. You can request to have your complaint examined by the Autorité des marchés financiers (AMF) at any time if you are not satisfied with the response we provided or how your complaint was processed.

Autorité des marchés financiers
800 square Victoria, 22e étage
C. P. 246, Tour de la Bourse
Montréal, QC
H4Z 1G3
Phone: 1-877-525-0337
Website: lautorite.qc.ca

See the “Complaint Reporting Form”.

We’re required to send your complaint record to the AMF no later than 15 days following receipt of your request.

For Saskatchewan residents

If you live in the Province of Saskatchewan, you may submit your complaint to the Superintendent of Insurance.

Superintendent of Insurance
Insurance and Real Estate Division
Financial and Consumer Affairs Authority
Suite 601
1919 Saskatchewan Dr.
Regina, SK
S4P 4H2
Phone: 306-787-670
Website: fcaa.gov.sk.ca

OmbudService for Life and Health Insurance (OLHI)

The OmbudService for Life and Health Insurance (OLHI) is a national independent complaint resolution and information service for consumers of Canadian life, health and investment insurance products. 

Submit your complaints online at olhi.ca/complaints/submit-a-complaint.

For consumer provision complaints

If you have complaints about loan payments (excluding policy loans), how the cost of borrowing is disclosed or calculated, or any voluntary codes of conduct or public commitments, you can reach out to:

Financial Consumer Agency of Canada
427 Laurier Avenue West, 6th Floor
Ottawa, ON
K1R 1B9
Telephone: 1-866-461-3222
Ottawa area or outside Canada: 1-613-960-4666
Website: fcac-acfc.gc.ca