Contact an independent third party
If you remain dissatisfied with the resolution of your complaint after following the Complaints Process, you may contact:
The OmbudService for Life and Health Insurance (OLHI)
OLHI is a free, fast, independent, and impartial alternative dispute resolution public service for Canadian life and health insurance consumers.
The OmbudService for Life and Health Insurance
2 Bloor Street West, Suite 700
Toronto, Ontario
M4W 3E2
Toll Free (Canada wide): 1-888-295-8112
Toll Free (Quebec): 1-866-582-2088
Website: olhi.ca
Autorité des marchés financiers (AMF) – Quebec residents only
The AMF is a regulatory body established by the provincial government of Quebec. Quebec residents are encouraged to visit the AMF’s website where that can file a complaint using the Complaint Form or request that their file be transferred by filling out the Form to Request the Transfer of a File.
Autorité des marchés financiers
Direction des plaintes et de l’indemnisation
Place de la Cité, tour Cominar
2640, boulevard Laurier, bureau 400
Québec (Québec)
G1V 5C1
Telephone (Montréal): 514-395-0337
Telephone (Québec City): 418-525-0337
Telephone (Toll Free): 1-877-525-0337
Financial and Consumer Affairs Authority of Saskatchewan (FCAA) – Saskatchewan residents only
The FCAA protects consumer and public interests and supports economic well-being through responsive marketplace regulation. They protect Saskatchewan consumers by regulating financial products and service providers in an effective, efficient and balanced manner.
Financial and Consumer Affairs Authority of Saskatchewan
4th Floor, 2365 Albert Street
Regina SK
S4P 4K1
Telephone: 306-787-5645
Email: fcaa@gov.sk.ca
The Financial Consumer Agency of Canada (FCAC)
The Financial Consumer Agency of Canada supervises all federally regulated financial institutions, which includes federally regulated insurance companies, for compliance with federal consumer protection laws, including the requirement to have a complaint-handling process in place. FCAC does not resolve individual complaints.
If you have a problem with a financial product or service, you may file a complaint with Equitable. If you are not satisfied with how your complaint has been handled, you can escalate the complaint to the following third-party complaints body: The OmbudService for Life and Health Insurance (OLHI).
If you want to know your rights or need information about Equitable’s complaint-handling process, you may contact FCAC by online form, mail, or telephone. FCAC uses information from consumer enquiries to support its mandate.
Web site: canada.ca/en/fcac
Online form: canada.ca/en/financial-consumer-agency/corporate/contact-us.html
Phone:
For service in English: 1-866-461-FCAC (3222)
For service in French: 1-866-461-ACFC (2232)
For calls from outside Canada: 613-960-4666
Teletypewriter (TTY): 1-866-914-6097 / 613-947-7771
Video Relay Service: FCAC welcomes Video Relay Service (VRS) calls. You do not need to authorize the relay service operator to communicate with FCAC. Visit srvcanadavrs.ca/en/ to learn more.
Mailing address:
Financial Consumer Agency of Canada
427 Laurier Avenue West, 5th Floor
Ottawa, ON
K1R 7Y2