Customers who wish to provide feedback on the way Equitable Life of Canada provides services to people with disabilities can contact us by email, verbally or by letter. All feedback will be directed to the company Ombudsman. Customers can expect to hear back within 15 business days. Complaints will be addressed according to our organization's complaint management procedures.
The company's Customer Service Accessibility policy is available upon request from the company Ombudsman.
The Equitable Life multi-year Accessibility Plan is here: Plan.