Group Benefits (EquitableHealth.ca)

Sign in to submit an EZClaim, review coverage and access valuable health resources.


Insurance and Investments

Search

Get in touch

Head office

Equitable
One Westmount Road North
P.O. Box 1603 Stn Waterloo
Waterloo, Ontario  N2J 4C7

Automated switchboard

1.800.722.6615

Main reception hours

Monday – Friday
8:30 a.m. – 5:00 p.m. ET

 

Client Service

Life Insurance and 
Critical Illness

Telephone: 1.800.668.4095

Fax: 519.883.7404

Email:
Life insurance and critical illness

Monday to Friday
8:30 a.m. – 6 p.m. ET

 

Savings and Retirement


Telephone: 1.800.668.4095

Fax: 519.883.7404

Email: Savings and retirement

Monday to Friday
8:30 a.m. – 6 p.m. ET

 

Group Benefit Claims


Telephone: 1.800.265.4556

Fax: 1.888.505.4373

Group administration and web services
Email Hours: Monday to Friday
Health claims 8:15 a.m. – 7 p.m. ET
Dental claims 8:15 a.m. – 7 p.m. ET
Life insurance and disability claims 8:15 a.m. – 5 p.m. ET
Group administration and web services 8:15 a.m. – 7 p.m. ET
Fraud Investigations and Risk Management 8:15 a.m. – 5 p.m. ET

Other Contact Information

 

Advisor Services

Life Insurance and
Critical Illness

Telephone: 1.800.668.4095

Fax: 519.883.7404

Email:

Western Canada
(BC, AB, SK, MB)
western-service@equitable.ca

Eastern Canada
(ON, QC, NB, NS, PE, NF)
eastern-service@equitable.ca

Monday to Friday
8:30 a.m. – 7:30 p.m. ET

Savings and Retirement

Telephone: 1.866.884.7427

Fax: 519.883.7404

Email: savingsretirement@equitable.ca

Monday to Friday
8:30 a.m. – 7:30 p.m. ET

 

Group Benefits

Contact the regional sales office
 closest to you.

Other Contact Information

 

Group Benefits Plan Member Services and Claims

Email Hours: Monday to Friday Telephone Fax Toll free fax
Health claims and coverage questions 8:15 a.m. – 7:00 p.m. ET 1.800.265.4556 519.883.7406 1.888.505.4373
Dental claims and coverage questions 8:15 a.m. – 7:00 p.m. ET 1.800.265.4556 519.883.7406 1.888.505.4373
Life insurance and disability claims 8:15 a.m. – 7:00 p.m. ET 1.800.265.4556 519.883.7406 1.888.505.4373
Group administration 8:15 a.m. – 7:00 p.m. ET 1.800.265.4556 519.883.7403 1.888.505.7747
Investigative Claims Unit 8:15 a.m. – 5:00 p.m. ET 1.800.265.8899    
Drug claims and coverage questions 8:15 a.m.  - 7:00 p.m. ET 1.800.265.4556 519.883.7406 1.888.505.4373
Online account and Mobile App support 8:15 a.m.  - 7:00 p.m. ET 1.800.265.4556 519.883.7406 1.888.505.4373

 

Travel Assist 24-Hour Emergency Hotline

Toll–free Canada / USA: 1.800.321.9998
Global call collect: 519.742.3287

Other Contact Information

Group Benefits Plan Administrator Services and Claims

Email Hours: Monday to Friday Telephone Fax Toll free fax
Health claims 8:15 a.m. – 7:00 p.m. ET 1.800.265.4556 519.883.7406 1.888.505.4373
Dental claims 8:15 a.m. – 7:00 p.m. ET 1.800.265.4556 519.883.7406 1.888.505.4373
Life insurance and disability claims 8:15 a.m. – 5:00 p.m. ET 1.800.265.4556 519.883.7406 1.888.505.4373
Group administration 8:15 a.m. – 7:00 p.m. ET 1.800.265.4556 519.883.7403 1.888.505.7747
Investigative Claims Unit 8:15 a.m. – 5:00 p.m. ET 1.800.265.8899    
Drug claims 8:15 a.m.  - 7.00 p.m. ET 1.800.265.4556 519.883.7406 1.888.505.4373
Online account and Mobile App support 8.15 a.m.  - 7.00 p.m. ET 1.800.265.4556 519.883.7406 1.888.505.4373


Other Contact Information

Contact us

One Westmount Road North

P.O. Box 1603, Stn Waterloo

Waterloo, Ontario  N2J 4C7

Phone: 519.886.5210

Toll Free: 1.800.722.6615


Accessibility

View map

Current opportunities

At Equitable, you can find your passion
and make a difference every day.

View our current opportunities.

Resources