What to include when you submit a complaint

When submitting your complaint, we kindly ask that you include the following:

• Your full name;
• Policy number and / or certificate number and / or claim number;
• The name of your Advisor (if applicable); and
• Any details regarding your complaint, including steps taken to try and resolve it.

If you have a complaint regarding Equitable’s Accessibility Plan or Privacy Policy, please skip to Step 4.