May 7, 2012 - Equitable Life of Canada has implemented new imaging technology
that streamlines Disability Claims Case Management, making it
simpler for both claimants and Administrators.
By electronically attaching all claim-related documentation to
each Plan Member file as soon as information is received or
updated, the technology makes it easier for Plan Members and
Administrators to submit disability documentation. It also
facilitates immediate access to all claims-related information in a
unified online environment for Equitable Life Disability
Specialists. This provides the ability to route claims and
associated documents in a more efficient manner, reducing delays
associated with filing, storing and accessing paper
information.
"Files can be updated immediately and decisions that require
additional information can be acted upon right away," explains
Norma Crouse, Assistant Vice President - Group Claims, Equitable
Life of Canada. "Facilitating treatment, assessments and
communicating what the next steps are can be done even more
efficiently and faster."
Disability can be an important, challenging and a potentially
costly workplace issue. In fact, according to research from Wilson,
Joffe and Wilkerson, workplace costs associated with disability
account for anywhere from four to 12 per cent of annual Canadian
payrolls. It is with this in mind that Equitable Life developed,
tested and has implemented imaging technology as part of our
overall, and constantly evolving Disability Management
strategy.
"Waiting for decisions and information can heighten the stress
of being off work for Plan Members," says Karen Mason, Senior Vice
President - Group, Equitable Life of Canada. "Imaging, combined
with our highly trained disability staff, further enhances
Equitable Life's ability and commitment to start Plan Members on
the road to recovery and the path to a timely and successful return
to
work."
"Our disability claims management process has always been based
on a commitment to provide claimants and their employers with
clear, timely decisions and communication," adds Mason. "Disability
is a difficult workplace issue and it is our goal to make the
claims process as straightforward as possible for both Plan Members
and Administrators."
About Equitable Life of Canada
Since 1920, customers have been depending on Equitable Life for
security through financial protection and support. One of the
largest Canadian mutual life insurance companies, Equitable Life
focuses on providing long-term growth and stability to customers.
Through partnerships with MGAs and advisors, Equitable Life
offers customers a wide selection of competitive products to meet a
range of financial planning and health needs for individual life
and health, individual savings and retirement and group life and
health insurance.
www.equitable.ca
Media Relations Contact
James Kaylor
Communications Specialist
Group Marketing
519.904.8155
Email:
jkaylor@equitable.ca
