Reports to
Manager, Group Issue
Waterloo, ON
Job Status
Permanent, Full-Time


  • Accurate and timely implementation of new policyholders with Equitable Life (system set up and plan documents)
  • Accurate and timely support of plan changes (system and document updates)
  • To analyze and set up Group Benefits and create contracts, booklets and endorsements to support new issues and plan amendments
  • To employ effective customer service in role of liaison with the Regional Sales Offices, utilizing both excellent communication skills, and in-depth knowledge of group insurance systems and Group Benefits
  • To amend the setup of plans within the system to enable other departments to administer and adjudicate claims according to contractual provisions
  • To co-ordinate workflow with other business units to ensure smooth transition of information across the Group Division
  • Consistently meet or exceed service standards


  • College or University degree or working equivalent
  • Group benefits knowledge and experience
  • Excellent analytical skills and problem solving skills
  • Excellent Communications skills
  • Customer service skills
  • Team player
  • Ability to multi-task while juggling conflicting priorities
  • Comfort and confidence working in an ever-changing and always challenging environment
  • Interest in continuous learning
  • Working knowledge of Microsoft Windows, Word and Excel
  • Bilingual in French and English, both spoken and written is an asset

How to Apply

To apply for this position, please email your cover letter, including salary expectations, and resume in one MSWord document to

If applying to multiple positions, please apply to each position separately.

At Equitable Life, we are committed to providing equal access to employment opportunities across our organization. Please contact our HR team at if you require an accommodation with the application process, including for a request to receive our job postings in an alternative format.